Cancellation & Refund Policy
1. Introduction
At ADRUNGO, we strive to provide high-quality services. However, we understand that circumstances may arise where you need to cancel a service or request a refund. This policy outlines the terms and conditions for cancellations and refunds.
2. Service Cancellation
Customers may request service cancellations under the following conditions:
- Cancellations must be requested via email or through our official customer support channels.
- Services that have already commenced or are completed may not be eligible for cancellation.
- For subscription-based services, cancellations must be made before the next billing cycle.
3. Refund Eligibility
Refunds may be granted based on the following conditions:
- If a service is not delivered as promised, you may be eligible for a full or partial refund.
- Requests for refunds must be submitted within 7 days of service purchase.
- Refunds are not applicable for services that involve third-party costs (e.g., ad spend, software licenses).
4. Non-Refundable Services
The following services are non-refundable:
- Customized digital marketing strategies once implemented.
- SEO services after optimization work has begun.
- Paid advertising campaigns (Google Ads, Meta Ads) after ad spend has been utilized.
5. Processing Refunds
Refunds, if approved, will be processed within 7-10 business days via the original payment method. Customers will be notified via email once the refund is issued.
6. Chargebacks & Disputes
If a chargeback is initiated without prior contact with ADRUNGO, the account may be suspended until the matter is resolved. We encourage users to reach out to us for any concerns before filing a dispute.
7. Contact Information
If you have any questions about our cancellation and refund policy, please contact us:
